What is Glean Agent and how does it work?

What is Glean Agent and How Does It Work?

Glean is an enterprise AI platform that builds a unified search and knowledge system across all of a company's internal tools and data sources. Glean Agent extends this into an autonomous AI assistant that can find information, take actions, and complete tasks across enterprise systems.

What Glean Does

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Company's internal data:
  Confluence + Jira + Slack + GitHub + Salesforce + Google Drive + ...
                          ↓
              Glean indexes and understands all of it
                          ↓
              Employees search/ask questions → Get unified answers
                          ↓
              Glean Agent takes actions across these systems

Core Components

How Glean Agent Works

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User: "Find all open Jira tickets assigned to me, summarize them,
       and create a Slack message to my manager with status update"
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1. [Search] Queries Jira: finds 8 open tickets
                    ↓
2. [Reason] Groups tickets by priority and status
                    ↓
3. [Generate] Creates summary of key blockers and progress
                    ↓
4. [Act] Creates Slack message draft
                    ↓
5. [Confirm] Shows user the message before sending
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6. [Send] Posts to Slack on confirmation

Key Features of Glean Agent

Technical Architecture

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User query
    ↓
Glean AI (LLM backbone + company knowledge graph)
    ↓
Retrieval: search across indexed enterprise data
    ↓
Planning: multi-step action planning
    ↓
Tool execution: call connector APIs (Jira, Confluence, Slack...)
    ↓
Response: synthesized answer + action results

Glean vs General AI Assistants

Use Cases

• "What's the status of the Q4 product launch?" (across Jira, Confluence, Slack)
• "Who's the best person to talk to about our payment integration?" (org knowledge)
• "Summarize all customer feedback about the new dashboard feature" (Salesforce + Intercom)
• "Create a PR summary for this week's engineering standup" (GitHub + calendar)
• "Find all documentation about our GDPR compliance procedures" (Confluence + Drive)

Competitors